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Initial defective reception form

* In principle, we will respond sequentially during 5 business days. Please note.
* Saturdays, Sundays, and holidays, GW, year -end and New Year holidays, and our designated holidays are closed.
※Inquiry and Customer Service are provided only in Japanese language.

Please enter the information when ordering.
You can check the order number and product name from the order history of My Page.

注文番号注文情報確認のため、注文番号をご入力ください。
入力がない場合、ご返信に時間がかかる場合があります。

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商品名または製品番号*

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Please select the product category*

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Please select the defective content*

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Please select the defective content*

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Please select the defective content*

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Please select the defective content*

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Please select the defective content*

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Please select the defective content*

Once wet and wipe it with a tightly squeezed cloth, please try to see if you can remove dirt.
Depending on the material and degree of the product, there may be minor dirt, but it may be improved by wiping it off.
If the condition is not improved even if you wipe it, please let us know.

The jumping out of threads other than the clear fraying, such as the seams are open, are within the scope of good products.
Please cut the thread of the frayed part once and try to see if the condition will be improved.
If the condition does not improve even after cutting, please let us know.

The shifts and waters of the seams are within the scope of good products as individual differences.
In addition, sewing of the included small parts is sewn to prevent fraying, and the seam may be coarse.

Depending on the material of the fabric to be used, some parts look like wrinkles and lines, but it is inevitable in the manufacturing process, and depending on the condition, it is within the scope of a good product.

In particular, wrinkles and fabric breaks may be noticeable because the accessories are made of delicate materials, but small parts, wrinkles, broken, and dents are within the scope of good products.

The shape distortion and the left and right balance are within the scope of good products due to individual differences.
Distortion, wrinkle, dent, and parts may be improved by adjusting the shape by hand.
If the condition is not improved after the response, please let us know.

Accessories that are not listed in product images such as paper tags, outer boxes, and bags are not included in the product itself, so they are not eligible for replacement.
Please understand that accessories, wrinkles, tweets, and other damage, dirt, etc. may occur during manufacturing and when packing and transporting.

Accessories that are not listed in product images such as paper tags, outer boxes, and bags are not included in the product itself, so they are not eligible for replacement.
Please understand that accessories, wrinkles, tweets, and other damage, dirt, etc. may occur during manufacturing and when packing and transporting.

Accessories that are not listed in product images such as paper tags, outer boxes, and bags are not included in the product itself, so they are not eligible for replacement.
Please understand that accessories, wrinkles, tweets, and other damage, dirt, etc. may occur during manufacturing and when packing and transporting.

Accessories that are not listed in product images such as paper tags, outer boxes, and bags are not included in the product itself, so they are not eligible for replacement.
Please understand that accessories, wrinkles, tweets, and other damage, dirt, etc. may occur during manufacturing and when packing and transporting.

Accessories that are not listed in product images such as paper tags, outer boxes, and bags are not included in the product itself, so they are not eligible for replacement.
Please understand that accessories, wrinkles, tweets, and other damage, dirt, etc. may occur during manufacturing and when packing and transporting.

Accessories that are not listed in product images such as paper tags, outer boxes, and bags are not included in the product itself, so they are not eligible for replacement.
Please understand that accessories, wrinkles, tweets, and other damage, dirt, etc. may occur during manufacturing and when packing and transporting.

Due to the characteristics of the product material, and small rubbing and scratches in the manufacturing process may be inevitable.
Depending on the degree of scratches, it is within the range of good products.

Once wet and wipe it with a tightly squeezed cloth, please try to see if you can remove dirt.
Depending on the material and degree of the product, there may be minor dirt, but it may be improved by wiping it off.
If you do not improve even if you wipe it, please let us know.

For dirt and paint attached to pottery products, please attach a dishwashing detergent to a sponge, etc., and try to see if it can be washed to remove dirt.
If the condition is not improved, please let us know.

Due to the manufacturing of pottery products, when baking in a kiln, the air, iron contained in pottery products, or attached dust may occur as small holes (pinholes) or black dots.
Due to the manufacturing specification, our inspection standards are good products.

For the dents and protrusions of pottery products, because of the specifications of manufacturing,
Depending on the condition, our inspection standards will be good.

Due to the characteristics of the product material, and small rubbing and scratches in the manufacturing process may be inevitable.
Depending on the degree of scratches, it is within the range of good products.

Once wet and wipe it with a tightly squeezed cloth, please try to see if you can remove dirt.
Depending on the material and degree of the product, there may be minor dirt, but it may be improved by wiping it off.
If you do not improve even if you wipe it, please let us know.

Once wet and wipe it with a tightly squeezed cloth, please try to see if you can remove dirt.
Depending on the material and degree of the product, there may be minor dirt, but it may be improved by wiping it off.
If you do not improve even if you wipe it, please let us know.

Once wet and wipe it with a tightly squeezed cloth, please try to see if you can remove dirt.
Depending on the material and degree of the product, there may be minor dirt, but it may be improved by wiping it off.
If you do not improve even if you wipe it, please let us know.

The shifts and waters of the seams are within the scope of good products as individual differences.
糸Frayingに関して、The jumping out of threads other than the clear fraying, such as the seams are open, are within the scope of good products.
Please cut the thread of the frayed part once and try to see if the condition will be improved.
If the condition does not improve even after cutting, please let us know.

The shifts and waters of the seams are within the scope of good products as individual differences.
糸Frayingに関して、The jumping out of threads other than the clear fraying, such as the seams are open, are within the scope of good products.
Please cut the thread of the frayed part once and try to see if the condition will be improved.
If the condition does not improve even after cutting, please let us know.

The shifts and waters of the seams are within the scope of good products as individual differences.
糸Frayingに関して、The jumping out of threads other than the clear fraying, such as the seams are open, are within the scope of good products.
Please cut the thread of the frayed part once and try to see if the condition will be improved.
If the condition does not improve even after cutting, please let us know.

Depending on the material of the fabric to be used, some parts look like wrinkles and lines, but it is inevitable in the manufacturing process, and depending on the condition, it is within the scope of a good product.

Depending on the material of the fabric to be used, some parts look like wrinkles and lines, but it is inevitable in the manufacturing process, and depending on the condition, it is within the scope of a good product.

Depending on the material of the fabric to be used, some parts look like wrinkles and lines, but it is inevitable in the manufacturing process, and depending on the condition, it is within the scope of a good product.

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Please enter the state of the defective part*Up to 100 characters

Attach a photo or video of the defective part.
* File size is within 100MB

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Attachment 1*

choice

Not selected

Attachment 2

choice

Not selected

Enter your name, email address, and phone number registered on My Page

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お名前*

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メールアドレス*

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電話番号*

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Address (required)

* Please describe the delivery address when it is re -shipped.
If there is no description, we will ship it to the delivery address at the time of ordering.
This is not a promise to be re -shipped or replaced.

郵便番号（数字のみ）

prefectures

市区町村

番地

建物名・部屋番号

、Please read and agree and send it.

ちいかわくじ