Initial Defect Replacement Guidelines

If you have confirmed the defect with the product you purchased, we would like to apologize for the inconvenience, but from the initial defective reception form within 7 days after the product arrives.Inquiryplease.

InquiryWhat you want to check before

• Please prepare an image that allows you to confirm the problem of the product.
• Plush、MascotThe product has a good quality standard. DetailsThis pagePlease check.
• In the case of dirt, etc., please try whether you can wipe it with a tightly squeezed cloth once wet. Fine dirt etc. that can be wiped are not eligible for replacement.
  If you can't get it even if you wipe itInquiryPlease describe it sometimes.
• If the parts of the product are deficient or damaged, only the relevant parts may be shipped.

Cases cannot be accepted or exchanged

• Returns/exchanges due to customer convenience
• Requests for exchange or return after the response period has passed from the product arrival date due to long-term storage, etc.
• Items returned without prior notice (please be sure to contact us in advance if you wish to exchange or return an item.)
• Products damaged or broken due to customer use
• Requests from anyone other than the purchaser (excluding cases where the request is made by an agent whose authority has been verified in the manner specified by our company.)
• When purchased at stores outside this site (including auction sites, regular stores, physical stores, and online stores, but not limited to these.)
• Cases that do not qualify as an initial defect, or cases caused by manufacturing characteristics

Precautions regarding replacement

• If you send the product without contacting us in advance, we will not be able to handle exchanges, refunds, etc.
• Even if the customer uses an overseas forwarding service at their own responsibility, we will handle returns/exchanges in the same way as above.
  Products can be shipped only within Japan. Please understand that we cannot ship to countries outside Japan.
  However, if the customer uses "Global-e" to purchase products from outside Japan, the use of this site may be possible in accordance with Terms of use and other terms applicable to "Global-e".
• Even if Inquiry is made within 7 days after purchase/arrival, if a replacement item cannot be prepared, such as for sold-out products, we may handle the matter by refund, so please understand in advance.
• For products purchased in physical stores, please Inquiry directly to the store where you made the purchase.