Initial Defect Replacement Guidelines

If you have confirmed the defect with the product you purchased, we would like to apologize for the inconvenience, but from the initial defective reception form within 7 days after the product arrives.Inquiryplease.

InquiryWhat you want to check before

• Please prepare an image that allows you to confirm the problem of the product.
• Plush、MascotThe product has a good quality standard. DetailsThis pagePlease check.
• In the case of dirt, etc., please try whether you can wipe it with a tightly squeezed cloth once wet. Fine dirt etc. that can be wiped are not eligible for replacement.
  If you can't get it even if you wipe itInquiryPlease describe it sometimes.
• If the parts of the product are deficient or damaged, only the relevant parts may be shipped.

Cases cannot be accepted or exchanged

• Return / exchange for your convenience
• If you contact us after [within 7 days after the arrival of the product]
• If the product is returned without prior notice
• If you have scratches or damage after you use the product
• Request for return / exchange from non -purchasers
• When purchased on non -regular routes such as auction sites
• When purchased at stores other than our shop
• By manufacturing specifications and individual differences
• Uneven paint, fine scratches, scratches, sewing, etc.
• If there are broken, scratches, and dirt on the outer bag, box, product tag, etc., and there is no problem with the product itself
• In addition, if there is no problem based on our provisions

Precautions regarding replacement

• If you send a product without any notice in advance, we will not be able to respond to replacement and refund.
• Good goods will be shipped only in Japan. Please note that it cannot be shipped to countries other than Japan.
• Within 7 days after purchase / arrivalInquiryPlease note that if you can not prepare alternatives such as sold out products, we may respond by refund.