Request for confirmation of delivery address

Thank you very much for your continued patronage of Chiikawa Market.
Recently, there has been an increase in cases where packages shipped from our store do not reach the customer due to reasons such as "unknown address" or "address not provided" after confirming the order Inquiry or changing the delivery address.

At our store, we promptly prepare for shipment after an order is placed, so please be aware that we may not be able to accommodate changes to the delivery address after the order is placed.

We apologize for the inconvenience, but please confirm the following steps before placing your order and ensure that there are no errors or changes in the delivery address information.

Regarding the "Default Delivery Address" on My Page

Please confirm that your address is registered correctly on My Page. If there is an error in the "Default Delivery Address" on My Page, please correct it yourself.

• 1. Please log in to My Page.
• 2. Click on "Edit/Add" for the default delivery address.
• 3. Click on "Edit" to correct your address.

*Please note that even if you correct it after confirming your order, it will not be reflected in the order information.

For Customers Using ShopPay

In addition to the information registered on My Page, it is also necessary to change the information registered with ShopPay.
Even if you are using ShopPay, please log in to ShopPay yourself and correct the registered delivery address information.

• 1. Please log in to ShopPay from the URL below. (You will be redirected to an external site)
  https://shop.app/pay/authentication/login
  A 6-digit authentication code will be sent via SMS message, so please enter it and log in.
• 2-1. From the "Address" section of your ShopPay account page, please edit the delivery address information.
• 2-2. If you need to change the billing address, please correct the billing address of the registered card information from the "Card" section.
  *Please note that the billing address is different from the delivery address.

We kindly ask for your cooperation.
We look forward to your continued support of Chiikawa Market.