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Initial defective reception form

* In principle, we will respond sequentially during 5 business days. Please note.
* Saturdays, Sundays, and holidays, GW, year -end and New Year holidays, and our designated holidays are closed.
※Inquiry and Customer Service are provided only in Japanese language.

Please enter the information when ordering.
You can check the order number and product name from the order history of My Page.

order numberPlease enter the order number to confirm the order information.
If there is no input, it may take some time to reply.

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Product name or product number*

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Please select the product category*

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Please select the defective content*

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Please select the defective content*

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Please select the defective content*

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Please select the defective content*

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Please select the defective content*

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Please select the defective content*

Once wet and wipe it with a tightly squeezed cloth, please try to see if you can remove dirt.
Depending on the material and degree of the product, there may be minor dirt, but it may be improved by wiping it off.
If the condition is not improved even if you wipe it, please let us know.

The jumping out of threads other than the clear fraying, such as the seams are open, are within the scope of good products.
Please cut the thread of the frayed part once and try to see if the condition will be improved.
If the condition does not improve even after cutting, please let us know.

The shifts and waters of the seams are within the scope of good products as individual differences.
In addition, sewing of the included small parts is sewn to prevent fraying, and the seam may be coarse.

Depending on the material of the fabric to be used, some parts look like wrinkles and lines, but it is inevitable in the manufacturing process, and depending on the condition, it is within the scope of a good product.

In particular, wrinkles and fabric breaks may be noticeable because the accessories are made of delicate materials, but small parts, wrinkles, broken, and dents are within the scope of good products.

The shape distortion and the left and right balance are within the scope of good products due to individual differences.
Distortion, wrinkle, dent, and parts may be improved by adjusting the shape by hand.
If the condition is not improved after the response, please let us know.

Accessories that are not listed in product images such as paper tags, outer boxes, and bags are not included in the product itself, so they are not eligible for replacement.
Please understand that accessories, wrinkles, tweets, and other damage, dirt, etc. may occur during manufacturing and when packing and transporting.

Accessories that are not listed in product images such as paper tags, outer boxes, and bags are not included in the product itself, so they are not eligible for replacement.
Please understand that accessories, wrinkles, tweets, and other damage, dirt, etc. may occur during manufacturing and when packing and transporting.

Accessories that are not listed in product images such as paper tags, outer boxes, and bags are not included in the product itself, so they are not eligible for replacement.
Please understand that accessories, wrinkles, tweets, and other damage, dirt, etc. may occur during manufacturing and when packing and transporting.

Accessories that are not listed in product images such as paper tags, outer boxes, and bags are not included in the product itself, so they are not eligible for replacement.
Please understand that accessories, wrinkles, tweets, and other damage, dirt, etc. may occur during manufacturing and when packing and transporting.

Accessories that are not listed in product images such as paper tags, outer boxes, and bags are not included in the product itself, so they are not eligible for replacement.
Please understand that accessories, wrinkles, tweets, and other damage, dirt, etc. may occur during manufacturing and when packing and transporting.

Accessories that are not listed in product images such as paper tags, outer boxes, and bags are not included in the product itself, so they are not eligible for replacement.
Please understand that accessories, wrinkles, tweets, and other damage, dirt, etc. may occur during manufacturing and when packing and transporting.

Due to the characteristics of the product material, and small rubbing and scratches in the manufacturing process may be inevitable.
Depending on the degree of scratches, it is within the range of good products.

Once wet and wipe it with a tightly squeezed cloth, please try to see if you can remove dirt.
Depending on the material and degree of the product, there may be minor dirt, but it may be improved by wiping it off.
If you do not improve even if you wipe it, please let us know.

For dirt and paint attached to pottery products, please attach a dishwashing detergent to a sponge, etc., and try to see if it can be washed to remove dirt.
If the condition is not improved, please let us know.

Due to the manufacturing of pottery products, when baking in a kiln, the air, iron contained in pottery products, or attached dust may occur as small holes (pinholes) or black dots.
Due to the manufacturing specification, our inspection standards are good products.

For the dents and protrusions of pottery products, because of the specifications of manufacturing,
Depending on the condition, our inspection standards will be good.

Due to the characteristics of the product material, and small rubbing and scratches in the manufacturing process may be inevitable.
Depending on the degree of scratches, it is within the range of good products.

Once wet and wipe it with a tightly squeezed cloth, please try to see if you can remove dirt.
Depending on the material and degree of the product, there may be minor dirt, but it may be improved by wiping it off.
If you do not improve even if you wipe it, please let us know.

Once wet and wipe it with a tightly squeezed cloth, please try to see if you can remove dirt.
Depending on the material and degree of the product, there may be minor dirt, but it may be improved by wiping it off.
If you do not improve even if you wipe it, please let us know.

Once wet and wipe it with a tightly squeezed cloth, please try to see if you can remove dirt.
Depending on the material and degree of the product, there may be minor dirt, but it may be improved by wiping it off.
If you do not improve even if you wipe it, please let us know.

The shifts and waters of the seams are within the scope of good products as individual differences.
糸Frayingに関して、The jumping out of threads other than the clear fraying, such as the seams are open, are within the scope of good products.
Please cut the thread of the frayed part once and try to see if the condition will be improved.
If the condition does not improve even after cutting, please let us know.

The shifts and waters of the seams are within the scope of good products as individual differences.
糸Frayingに関して、The jumping out of threads other than the clear fraying, such as the seams are open, are within the scope of good products.
Please cut the thread of the frayed part once and try to see if the condition will be improved.
If the condition does not improve even after cutting, please let us know.

The shifts and waters of the seams are within the scope of good products as individual differences.
糸Frayingに関して、The jumping out of threads other than the clear fraying, such as the seams are open, are within the scope of good products.
Please cut the thread of the frayed part once and try to see if the condition will be improved.
If the condition does not improve even after cutting, please let us know.

Depending on the material of the fabric to be used, some parts look like wrinkles and lines, but it is inevitable in the manufacturing process, and depending on the condition, it is within the scope of a good product.

Depending on the material of the fabric to be used, some parts look like wrinkles and lines, but it is inevitable in the manufacturing process, and depending on the condition, it is within the scope of a good product.

Depending on the material of the fabric to be used, some parts look like wrinkles and lines, but it is inevitable in the manufacturing process, and depending on the condition, it is within the scope of a good product.

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Please enter the state of the defective part*Up to 100 characters

Attach a photo or video of the defective part.
* File size is within 100MB

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Attachment 1*

choice

Not selected

Attachment 2

choice

Not selected

Enter your name, email address, and phone number registered on My Page

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name*

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email address*

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telephone number*

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Address (required)

* Please describe the delivery address when it is re -shipped.
If there is no description, we will ship it to the delivery address at the time of ordering.
This is not a promise to be re -shipped or replaced.

Postal code (numbers only)

prefectures

municipalities

street address

Building name, room number

Initial defective replacement guidelines、Terms of use・Privacy policyPlease read and agree and send it.

Initial Defect Replacement Guidelines

If you have confirmed the defect with the product you purchased, we would like to apologize for the inconvenience, but from the initial defective reception form within 7 days after the product arrives.Inquiryplease.

InquiryWhat you want to check before

Please prepare an image that allows you to confirm the problem of the product.
Plush、MascotThe product has a good quality standard. DetailsThis pagePlease check.
In the case of dirt, etc., please try whether you can wipe it with a tightly squeezed cloth once wet. Fine dirt etc. that can be wiped are not eligible for replacement.
If you can't get it even if you wipe itInquiryPlease describe it sometimes.
If the parts of the product are deficient or damaged, only the relevant parts may be shipped.

Cases cannot be accepted or exchanged

Return / exchange for your convenience
If you contact us after [within 7 days after the arrival of the product]
If the product is returned without prior notice
If you have scratches or damage after you use the product
Request for return / exchange from non -purchasers
When purchased on non -regular routes such as auction sites
When purchased at stores other than our shop
By manufacturing specifications and individual differences
Uneven paint, fine scratches, scratches, sewing, etc.
If there are broken, scratches, and dirt on the outer bag, box, product tag, etc., and there is no problem with the product itself
In addition, if there is no problem based on our provisions

Precautions regarding replacement

If you send a product without any notice in advance, we will not be able to respond to replacement and refund.
Good goods will be shipped only in Japan. Please note that it cannot be shipped to countries other than Japan.
Within 7 days after purchase / arrivalInquiryPlease note that if you can not prepare alternatives such as sold out products, we may respond by refund.

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Terms of use and handling of personal information

ChiikawaMarket Terms and ConditionsTerms of use

Before using the Chiikawa Market (hereinafter referred to as "this site"), please carefully read the Terms of use. By using this site provided by Company Gray Parka Service Inc. (hereinafter referred to as "our company"), you are deemed to have agreed to all the contents of the Terms of use. You will also be complying with the related laws. If you do not agree with the Terms of use, please refrain from using this site.

【Regarding Use】

When customers use this site, they are deemed to have accepted and agreed to comply with the Terms of use.

【Regarding Copyright】

The copyright related to all contents and information of this site belongs to our company or third parties authorized by our company to use them. Actions such as reproduction, distribution, sale, and public presentation that exceed personal use are prohibited.

【Changes to this Terms of use】

Our company reserves the right to change this Terms of use without prior notice or consent to customers. After changes are made to this Terms of use, the new Terms of use will apply to the use of this site. Our company may request customers to agree to the new Terms of use after the changes.

【Regarding Changes or Suspension of Site Content】

Our company reserves the right to change, suspend, or stop the content of this site without prior notice or consent. Our company will not be liable for any damages caused by changes, suspension, or stoppage of this site.

【Formation of Purchase Agreement】

When a customer places an order on this site, it constitutes an application for the contract. After the order is completed, an order completion email will be automatically sent from our company system, which serves to inform the customer that the order process is completed. When the company determines that there is no applicable reason for cancellation or withdrawal of the contract as stated below, the contract will be established when the product is shipped. Even after the formation of the contract, if it is determined that there is an applicable reason for cancellation or withdrawal of the contract as stated below, the contract may be canceled. Furthermore, even if the order process is completed, due to the timing of payment acceptance, there may be cases where the purchased product is sold out. In such cases, the purchase agreement for the relevant product will be considered terminated, and our company is exempt from the obligation to deliver the relevant product. Moreover, our company will not be liable for any damages incurred by customers due to non-delivery, except for the refund of the purchase price.

【Transfer of Ownership】

The ownership of the purchased product will be transferred when the product shipped from our company arrives at the specified delivery destination of the customer.

【Regarding Cancellation and Withdrawal of Contract】

Our company may cancel the contract even after the customer's order is completed or after sending the order completion email, if the customer falls under any of the following reasons. Additionally, our company may withdraw the contract even after the contract is established by shipping the product.

If the result of the examination by the credit card company is not approved or settled.
If false facts are recognized in the customer's personal information.
If the ordered product is not scheduled to be stocked for a long time or production is completed.
If the order exceeds the specified quantity for limited quantity products.
If a violation of this agreement, other company regulations, or laws is recognized.
If there is an error in the price or other product information or sales conditions posted on this site.
If a reason equivalent to any of the above is recognized (including cases where the customer was applicable to any of the above in past transactions with our company), or if our company determines that it cannot respond to the order.

【Regarding Cancellation】

Cancelation of the product cannot be accepted after the order completion email is sent in principle. Even if the email is not received due to the customer's internet environment, cancellation cannot be accepted.

If the product is returned to the store without being accepted by the customer
If the product is returned to the store after being shipped from the store and not accepted by the customer (including refusal to receive, lapse of storage period due to absence, and unknown address, but not limited to these), a notification will be sent to the registered email address of the customer from the store.
If you wish to have the product reshipped, please respond to the email from the store within one month of the email notification. Please note that reshipment will be shipped with freight collect.
If no response or acceptance is made within one month after the email notification from the store, the order will be treated as canceled, and the following costs will be borne by the customer. If the product price has been paid in advance, the remaining amount after deducting the customer's share will be refunded.

Shipping fee
*The fee will be based on the region-specific shipping fee determined by the store. Please check "Regarding Delivery" within User Guide for details.
*Even in the case of free shipping orders, the shipping fee will be charged similarly.
*If reshipment spans multiple times, the shipping fee for the number of times will be charged.
*If a separate return shipping fee is incurred due to the regulations of the delivery company, the customer will be responsible for that portion.
Actual expenses such as handling fees incurred in relation to the ordered product (including wrapping fees, various service fees, but not limited to these).

【Regarding Returns and Exchanges】

Returns and exchanges of products are not accepted except for initial defects.
Exchanges cannot be accepted for promotional items (novelties), outer box defects, or damages.
If there is any deficiency or defect in the product after delivery, please contact the Chiikawa Market Customer Center via the Inquiry form within 7 days after the product arrives. In principle, defective products will be handled by exchange. However, if there is no exchange stock or if the company determines that the exchange is inappropriate, a refund will be made.

Examples of cases where returns cannot be accepted
(1) Initial defects after the response period has passed from the arrival date of the product due to long-term storage, etc.
(2) Products returned without prior contact
(3) Products that were damaged or broken after being used by the customer
(4) Exchange requests from anyone other than the purchaser
(5) When purchased outside the regular route such as auction sites
(6) When purchased at stores outside this site (including permanent stores, physical stores, internet stores, but not limited to these)
(7) Due to characteristics in manufacturing

【Regarding Resale and Inappropriate Behavior】

Purchase and resale for profit purposes are prohibited.
If our company determines that the behavior is for profit purposes, inappropriate, or improper (for example, repeated orders by individuals or groups for products with purchase limits, large orders or cancellations that are difficult to recognize as personal use, or repeated or continuous resale of products, but not limited to these), and if a third party who obtained the product from the customer or the customer themselves engages in such behavior, or if the customer refuses to receive the product, is absent for a long time, or engages in other inappropriate behavior or business obstruction behavior, our company may cancel, terminate, or refuse future purchases of the sales contract at its discretion, and take other appropriate measures. In such cases, our company will not be liable for any damages incurred by the customer or third parties.

【Regarding Delivery】

Except for some products, products in stock will be delivered within 7 business days from the order date, and Pre-orders start will be delivered within 7 business days from the release date.
Due to weather, natural disasters, power outages, system troubles, incidents or accidents, and other reasons, delivery may be delayed or may not be delivered on the desired delivery date and time. In such cases, our company will not be liable for any damages incurred by the customer or third parties, as long as it is not due to our company's intentional actions.

【Regarding Delivery Areas for Orders】

We do not accept shipments outside of Japan.

【Regarding Member Registration】

(1) Registration of Member Information
Customers who wish to register member information must agree to these terms and register their member information following the procedures specified separately by our company.

(2) Notification of Changes
In case of changes to the registered information such as name, address, phone number, or other details provided to our company, customers must promptly notify our company using the specified method.

(3) Prohibition of Transfer, etc.
The rights obtained through the registration of member information cannot be transferred, sold, changed in name, lent, or used by third parties, nor can they be provided as security.

(4) In case of cancellation of member information registration, customers must notify our company using the specified method. Additionally, registered member information is exclusive to the individual, and upon learning of the member's death, our company will treat it as if the same notification has been received.

(5) Cancellation of Rights by Member Information Registration
If a customer who has registered member information falls under any of the following, our company may cancel the customer's rights without prior notice. Furthermore, if the customer becomes unable to use the applicable services due to the aforementioned measures, our company will not bear any responsibility for any damages incurred by the customer or third parties.

If the application or notification content to our company contains false information
If the credit card provided by the customer as a payment method is no longer available due to reasons such as cancellation of the contract with the credit card company
If there is a delay or failure in fulfilling payment obligations such as fees
If contact cannot be made with the customer who registered the information, using telephone, FAX, email, or other methods
If there is a violation of these terms
If our company deems it inappropriate for any other reason

In other cases, our company will not respond to actions deemed inappropriate by our company or the reasons for such actions, so please understand in advance.

(6) Management Responsibility for Member ID and Password
Customers must recognize that the member ID and password are important and are solely responsible for managing them. Furthermore, member IDs and passwords must not be transferred, sold, changed in name, lent, or used by third parties, nor provided as security.

(7) Prohibited Items
Customers who register member information must not engage in the following actions.

Applying with false registration details during use
Intentionally applying for multiple accounts to gain purchase advantages
Actions that impede the operation of this service or may obstruct this service
Using this service with unauthorized use of credit cards
Unauthorized use of member ID and password
Actions that cause inconvenience, disadvantages, or damage to other customers, third parties, or our company, or actions that may cause such outcomes
Actions that infringe on the copyrights, privacy rights, or other rights of other customers, third parties, or our company, or actions that may cause such outcomes
Actions against public order and morals or actions that violate laws and regulations, or actions that may cause such outcomes

【Regarding Protection of Personal Information】

Users must agree to the separately posted "Personal Information Protection Policy" when using this site.

【Regarding Authentication】

This site adopts the SSL (Secure Socket Layer) encryption communication technology, which is considered highly reliable on the Internet, to protect personal information. However, our company does not guarantee its safety, and in the event of an accident such as leakage of personal information without our company's responsibility, our company and each credit card company will not bear any responsibility.

【Regarding Deletion of Emails, etc.】

If our company receives emails with defamatory, injurious content against our company or this site, or content that violates this Terms of use, we may delete the emails without any notification or response.

【Disclaimer】

Our company will not bear any responsibility for damages incurred by customers, related parties, or third parties due to the use or inability to use this site, except in cases explicitly specified in this Terms of use or other regulations or caused by our company's intentional actions.

【Regarding Agreed Jurisdiction】

The exclusive agreed jurisdiction for disputes arising between customers or related parties concerning this site will be the Tokyo District Court or the Tokyo Summary Court.

【Regarding Governing Law】

The interpretation and application of this Terms of use will be based on Japanese law.

Established on December 4, 2020
Revised on October 14, 2022
Revised on December 19, 2024

Personal Information Protection Policy

At "Chiikawa Market (hereinafter referred to as "this site")", we provide the minimum necessary personal information so that all users can use it with peace of mind.
We pay maximum attention to the protection of personal information provided on this site.
Our approach to the protection of personal information on this site is as follows.

In our company, personal information about individuals, groups, and corporations registered by members is used solely for the purpose of developing and providing the most advanced functions and services on this site, and we take great care to protect members' personal information.
The scope of application of this Privacy policy is limited to the services provided on this site. (The scope is specified below, item 1)
Except as expressly stated in these terms, use for purposes other than the intended purpose is not permitted. (The purpose is specified below, item 2)
Except as expressly stated in these terms, disclosure to third parties is not permitted. (Management is specified below, item 2)
In addition, appropriate management is carried out periodically in accordance with the methods stipulated in these terms.
This site may change Privacy policy without the user's permission.
When this site makes changes to the content of personal information acquisition, usage methods, or disclosure content, we will notify users by publishing it in the notifications on our company's homepage and reflecting it in this Privacy policy.

1. Scope of application of the approach to Privacy policy on this site

The approach to Privacy policy on this site applies when members use the services of this site.
Personal information collected when members use the services of this site is managed in accordance with the approach to personal information protection of this site.
The approach to personal information protection of this site applies only to services directly provided by this site, and does not apply to services of other organizations or companies connected via links, etc.
The use of services on this site is carried out under the responsibility of the user.
This site assumes no responsibility for any damages caused by the use of various information obtained from our homepage or other homepages linked to our homepage.

2. Collection and use of personal information on this site

This site requires some personal information about members to develop and provide the most advanced functions and services to all members.

Shop ID and password should be managed under the user's own responsibility.
1. We recommend changing your password regularly and avoiding names, birth dates, or phone numbers that are easy for others to guess.
2. Even to acquaintances or friends, please do not disclose, lend, or transfer your password.
3. Please do not write your password in inquiry emails or on the Q&A section of our company's homepage.
Collected personal information is used only to the extent necessary to provide the services of this site, and, except in the following cases, is not provided to any third party.
With the member's consent
1. When sending an email to request the member's consent regarding the use of personal information
2. When disclosing to companies with which we have previously concluded confidentiality agreements (e.g., business outsourcing partners) to the extent necessary
3. When sending emails or direct mails for advertising or publicity by our company or our business partners to the member
4. When it is deemed necessary to protect the rights or property of our company, other members, third parties, or our business partners due to actions of the member on this site that violate the site's policies, notices, or this Terms of use
5. When disclosure of personal information is requested by a court order, administrative agency order, or other legal determination, or when necessary for crime investigation, elimination or prevention of infringement on the rights of third parties, or other such necessity
Members agree in advance to the use of personal information by our company in the manner stipulated above, and shall not object.
In addition, in the following cases, this site may share members' personal information with our business partners.
1. In cases where there is a business reason, such as special services for members.
  In this case, member consent is sought before providing information, and it is not provided without consent.
2. In cases of creating statistical data, market research, data analysis, etc.
  In this case, only information processed so that specific individuals cannot be identified is provided.

3. About Cookies

Cookies contain information about access to this site and other sites, and are used by many sites to provide useful functions to users. Cookies do not contain any personal information (such as name, address, email address, phone number) of site users.
This site uses cookies from third-party delivery companies to deliver advertisements based on information about past access to this site or other sites by site users.
By using Google advertising cookies, Google and its partners display appropriate advertisements to site users based on information about access to this site or other sites.
You can disable personalized advertising in ad settings. For how to disable it, please refer to here.

4. About Access Analysis Tools

This site uses the access analysis tool "Google Analytics." "Google Analytics" uses cookies to collect traffic data. This traffic data is collected anonymously and does not identify individuals. The data collected by using Google Analytics is managed according to Google's Privacy policy. This function can be refused by disabling cookies, so please check your browser settings and make the refusal settings. For how to opt-out of Google Analytics for browsers, please refer to here.
This site uses Meta's Meta Pixel to deliver advertisements based on usage conditions and customer interests, and to measure advertising effectiveness. The information obtained by Meta Pixel does not include any personal information such as name or email address that can identify individuals, and is managed according to Meta's Privacy policy. Also, our company can only access information about user behavior provided by Meta. For how to opt-out of Meta Pixel, please refer to here.

5. Contact Information

If you have any questions about the personal information indicated here, please use the contact form or Inquiry.

Established on December 4, 2020
Revised on August 21, 2023
Revised on January 14, 2025

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